Lock in your appointments - Prevent rescheduling

A few weeks ago, 25 of our certified specialists and ambassadors flew from to Dubsado HQ for an event we hosted. During the visit, two ambassadors told us their number one scheduling headache: clients rescheduling appointments without permission. As hair and makeup artists, a last-minute reschedule doesn't just move a time slot. It wrecks an entire day.

Our engineering team heard the request, and two hours later, the feature was built.

You set a rescheduling policy. Your clients ignore it. The reschedule link sits right there in their calendar invite, and no matter what your contract says, they can move things around on their own.

Not anymore.

There's a new toggle in your scheduler settings called "Prevent clients from rescheduling." Turn it on and the reschedule link disappears from the client portal, the calendar invite, all of it. If a client somehow lands on an old reschedule link, they'll see a message that says: "Reschedules are not allowed. Please contact [Your Brand Name] if you need to make changes."

It's enforced at every level, so there are no loopholes. No workarounds. No more awkward "per my policy" conversations.

And because this is a per-scheduler setting, you still have full control. Allow rescheduling on discovery calls. Lock it down on paid sessions. Whatever fits your business.

HOW TO SET IT UP

1. Go to Schedulers in your calendar settings.
2. Open the scheduler you want to update.
3. Head to the advanced settings and under Limits you'll see a toggle.
4. Toggle on "Prevent clients from rescheduling."
5. Save your scheduler.

Clients can still cancel. This only affects rescheduling.